Digital engagement, Amplified.

Blue Panda offers contact centers cloud-based digital engagement that simplifies the
challenges of data management, employee retention, and customer satisfaction.

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Communication is changing. Are you adapting?

Choose your company type:

 
 
 

Empowering positive human communication.

 
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 Why Blue Panda makes sense for today’s contact centers

Core Features

 
Blue Panda Easy Authentication for Microsoft Azure and Office 365

EASY AUTHENTICATION

Deploys quickly and easily. Easy authentication with AzureAD or Office 365 credentials.

Blue Panda offers Social Media accessibility through multi-channels. The first contact center platform of it’s type.

SOCIAL MEDIA

Multi-channel accessibility. First contact center platform optimized for inbound/outbound social media communication.

Blue Panda’s platform for contact centers is ideal for routing, queuing, compliance, and recording.

SKILLS BASED

Great for tracking and training. Skills based routing, queuing, compliance and recording.

Blue Panda’s visual workflow builder allows for scripts and workflows to be utilized within the customer service experience.

VISUAL WORKFLOW BUILDER

Simple workflow editing: Allows customer to visually build and edit simple or complex communications workflows for all types of communications and scripts.

Blue Panda offers communication distribution to maximize agent efficiency for contact center customer service.

SINGLE PORTAL

Intelligent communication distribution and tracking. Maximize agenct efficiency and training while streamlining customer support and success.

Blue Panda’s offers social capability which allows customers the ability to engage in the the way most convenient for them.

SOCIAL CAPABILITY

Easy accessibility from multiple devises. Customers engage in which ever way is most convenient for them.

 
 

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